General: Collection/ Delivery Bedok Reservoir View, The Clearwater (Beside Bedok Reservoir DT Line) By train: Bedok Reservoir MRT Exit B Bus stop By bus: The Clearwater Bus stop/ Bedok Reservoir MRT station Exit B Bus stop By car: Turn right to Blk 6 roundabout lobby after entering the condo
Personal delivery charges start from $30 depending on location, date and time (Subject to availability) We can assist to arrange Lalamove delivery services for smaller cakes at your discretion ($15-30). However, Monice Bakes will not be liable for any delays or damages caused to the cake (for courier).
For large cakes or orders, please collect by car at the lobby only, collection at the bus stop will not be allowed.
Changes in collection/delivery date and reduction in quantity are not allowed after deposit is made, time change is subject to availability, especially for deliveries
Collection time on Sunday is not available by default, please check for availability as I may open up slots. For other collection dates, please check in advance.
Additional charges may be incurred if you are > 10 minutes late during the agreed delivery time range. If there is no-show, a full delivery charge will be incurred for a redelivery (Subject to availability)
How to order? You may whatsapp/text 98150022 for enquiries. Please indicate event date, party size and theme if possible. Kindly refrain from calling as I will only provide quotation over messages. Payment/Cancellation Policy
Full payment is required to confirm order.
50% refundable if order is cancelled/ postponed more than 48 hours before collection date
NO refund if order is cancelled/ postponedless than 48 hours before collection date
NO changes of date & reduction of quantity/ size are allowed after order is confirmed, flavours/design/time change are subject to case-to-case basis
Refund is not applicable due to any reasons including but not limited to: change of dine-in rules, party cancelled due to quarantine order, sudden change of school rules etc (Especially if toppers have been prepared)
Orders are immediately cancelled and refunded fully if updated COVID-19 rules do not allow bakeries to operate
Disclaimer: As Monice Bakes is a small home-based business, in the event of any unforeseen circumstances where the order has to be cancelled by Monice Bakes (including but not limited to the following: health quarantine order, hospitalisation, electricity power failure), we will only issue a 100% refund and try our best to find you another baker.
How long in advance is needed to place an order? It is highly recommended to order at least 2 to 3 weeks in advance, more than 3 weeks for larger orders. Any slots are subject to availability. You may check for availability even for last minute requests.
When should I collect my cake? You may collect on the same day or one day before the event (subject to slot availability), please inform about the actual date of the event to ensure that the cake is not baked too early in advance.
Buttercream cakes can last in room temperature or aircon room for about 3-4 hours (estimated).
What is the minimum order? Minimum order for cupcakes is 12 pieces (regular) Minimum order for cake is 6 inch. A minimum order charge may be incurred on certain days due to limited slots caused by other work schedule/ commitment. If you are not comfortable with it, you are not obliged to place a order with me ☺️ Appreciate your kind understanding
Others: What sizes of cakes do you offer? 6" - 8 to 10 pax 7" - 10 to 15 pax 8" - 15 to 20 pax 9" and above: NOT AVAILABLE To cater to larger party size, you may opt for taller single-tier cakes or two-tier cakes. *Kindly note that this is just an estimate for reference
Our cakes are not measured by weight as different recipes cause cakes to weigh differently, different toppers and designs also contribute to the difference. Hence, size by diameter would be our recommended option. Weight will NOT be provided for all cakes.
Are your cakes suitable for young kids? While the cakes are generally less sweet, they still contain eggs and sugar. Some parents may not prefer to feed this to their young children. Hence, it highly depends on your preference and your kids' health condition. You may wish to opt out of bright colouring for younger kids.
Sugarless and dairy-free/ gluten-free cakes are NOT available.
Are your cakes nut-free? Some of the flavours may contain nut content, please indicate any allergies prior to your order. Vanilla cake is the safest option.
Are your products halal? Monice Bakes is non-halal certified; but there are no pork and lard in the ingredients.
How fresh are your bakes? Orders are freshly baked on the day of collection or a day before, unless informed otherwise.
Why is my cake a different design from the one I have requested? Kindly note that there might be slight discrepancies in terms of colours and design as no cake will be 100% similar to one another. You may show me cake designs online, but it will only be used as a reference to understand your preferences, and the cake design will not be the same. Please inform me should you have specific requests to a particular element/colour. If in doubt, feel free to refer to my artwork on my website and social media for more.
No changes/ amendments can be requested after the cake is complete
Will candles and knife be provided? By default, 1 candle and knife will be provided unless it is out of stock. Cake Handling Instructions: For any cake leftovers, please store them in containers and place them in the fridge. Thaw the cake or cupcakes for about 1 hour before eating them for best taste. Kindly remove the bubble tea straw used as structural support before serving the cake. Fondant toppers may contain toothpick(s), please remove before serving. It is highly recommended to consume the bakes within the next 3 days as there are no preservatives added.
Monice Bakes reserves the right to reject any order requests or discontinue any items temporarily due to any reasons.
