General: Collection/ Delivery Bedok Reservoir View, The Clearwater (Beside Bedok Reservoir DT Line) By train: Bedok Reservoir MRT Exit B Bus stop By bus: The Clearwater Bus stop/ Bedok Reservoir MRT station Exit B Bus stop By car: Turn right to Blk 6 roundabout lobby after entering the condo
Delivery charges start from $30 depending on location, date and time (Subject to availability) You may arrange courier delivery services for smaller cakes at your discretion. However, Monice Bakes will not be liable for any delays or damages caused to the cake (for courier).
For large cakes or orders, please collect by car at the lobby only, collection at the bus stop will not be allowed.
Changes in collection/delivery date and reduction in quantity are not allowed after deposit is made, time change is subject to availability, especially for deliveries
Collection time on Sunday is only available from 9:30 - 11:30 am, for other collection dates, please check in advance.
Additional charges may be incurred if you are late during the agreed delivery time range.
How to order? You may send in your enquiries to firstname.lastname@example.org, or whatsapp/text 98150022 for faster replies. Please indicate event date, party size and theme if possible. Kindly refrain from calling as I will only provide quotation over text messages/emails. Payment/Cancellation Policy 50% non-refundable deposit is required to confirm booking, balance of payment can be paid in cash or paynow during collection/delivery
There is strictly no refund of the deposit should there be any reduction or cancellation of orders, including change of date Any changes to design/flavours are subject to availability.
How long in advance is needed to place an order? It is highly recommended to order at least 2 to 3 weeks in advance, more than 3 weeks for larger orders. Any slots are subject to availability.
When should I collect my cake? It is highly recommended to collect your cake on the same day, or the night before depending on availability. You can only collect fondant cakes or cakes with toppers on the same day just a few hours before your event as they should not be stored in the fridge. You may request for toppers to be packed separately if you need to collect it earlier.
Buttercream cakes can last in room temperature or aircon room for several hours. Fondant cakes are sensitive to humidity and therefore should be collected just before your event.
What is the minimum order? Minimum order for cupcakes is 12 pieces. Minimum order for cookies is 30 pieces. Minimum order for cake is 6 inch.
Others: What sizes of cakes do you offer? 6" - 8 to 10 pax 7" - 10 to 15 pax 8" - 15 to 20 pax 9" and above: CURRENTLY NOT AVAILABLE To cater to larger party size, you may opt for taller single-tier cakes or two-tier cakes. *Kindly note that this is just an estimate for reference
Our cakes are not measured by weight as different recipes cause cakes to weigh differently, different toppers and designs also contribute to the difference. Hence, size by diameter would be our recommended option.
Are your cakes suitable for young kids? While the cakes are generally less sweet, they still contain eggs and sugar. Some parents may not prefer to feed this to their young children. Hence, it highly depends on your preference and your kids' health condition. You may wish to opt out of bright colouring for younger kids.
Are your cakes nut-free? Some of the flavours may contain nut content, please indicate any allergies prior to your order. Vanilla cake is the safest option.
Are your products halal? Monice Bakes is non-halal certified; but there are no pork and lard in the ingredients.
How fresh are your bakes? Orders are freshly baked on the day of collection or a day before, unless informed otherwise.
Why is my cake a different design from the one I have requested? Kindly note that there might be slight discrepancies in terms of colours and design as no cake will be 100% similar to one another. You may show me cake designs online, but it will only be used as a reference to understand your preferences, and the cake design will not be the same. Please inform me should you have specific requests to a particular element/colour. If in doubt, feel free to refer to my artwork on my website and social media for more.
Cake Handling Instructions: For any cake leftovers, please store them in containers and place them in the fridge. Thaw the cake or cupcakes for about 1 hour before eating them for best taste. Cookies should be kept in airtight containers in room temperature. Kindly remove the bubble tea straw used as structural support before serving the cake. Fondant toppers may contain toothpick(s), please remove before serving. It is highly recommended to consume the bakes within the next 3 days as there are no preservatives added.